Shipping and Returns

All orders are processed in NZD

 

Privacy

The privacy of your customer data, orders and credit cards is important to us. We will not disclose or sell your customer data to any third party. Credit card details are not stored anywhere on our servers nor in our premises. Your credit card details are processed in real time by an independent payment gateway authorised by our bank, using secure encryption.

 

Standard Delivery

The Standard Delivery Charge is $6.50 for each transaction. Standard delivery includes courier tracked delivery anywhere in New Zealand - including Rural Delivery. Orders are dispatched after your payment has been confirmed.

 

International Delivery
We ship to Australia with a starting rate of $15 and are happy to deliver anywhere else outside of New Zealand. Please contact us at sales@thepregnancyloft.co.nz to discuss international delivery and payment options.

 

Order Confirmation
You will receive a confirmation email within a few minutes of placing your order with the items you have purchased. Once your item/s have been dispatched you will receive another email confirming your order is on its way to you.

 

Returns

We want you to be happy with your purchase! If you have any queries or concerns about your purchase please contact us ASAP on sales@thepregnancyloft.co.nz

 

Please note that  we are unable to accept returns or refund on sale items.

 

New Items

If you are not completely satisfied with your purchase, you can return the NEW unused items to us within 14 days.  Please note that they must be in original, unused, unwashed condition with tags and packaging intact. Items must be returned with a copy of your receipt.  We can then organize a replacement or a refund.  If we do send you out a replacement or different size, there is no additional delivery charges.

 

Pre-loved Items

We will be happy to accept the return of any item you have purchased from us, for whatever reason, and will offer you a refund once the item has been received and the condition checked to ensure that it has not been worn. Please remember that the majority of items offered for sale are second-hand and will rarely be in perfect condition,

It is your best interests to check the size of the garments and ask for other measurements if you are not sure, this will save you postage costs on returning orders.